Refund policy

We want you to love your Pearler socks. If something isn’t right, here’s how we’ll fix it.

30-day returns
You have 30 days from the day your order arrives to request a return or exchange.

Wrong size? We’ll swap it.
If your size isn’t right, we’ll exchange unworn pairs for a different size within 30 days.

Change of mind
Unworn, unwashed pairs in their original packaging can be returned within 30 days for a refund or store credit. You’ll need your order number as proof of purchase.

Hygiene
For hygiene reasons, we can’t accept socks that have been worn or washed, unless they’re faulty.

Faulty, damaged or wrong item
Please check your order when it arrives. If anything is faulty, damaged or not what you ordered, contact us straight away and we’ll replace or refund it. This doesn’t affect your rights under Australian Consumer Law.

Set pricing and free gifts
If you bought a multi-pair set, refunds are based on the per-pair price you paid. If a return takes your order below a set tier, we’ll adjust the refund to reflect the pricing for the pairs you keep. Free gifts, like the Wash Bag, don’t need to be returned.

Pre-orders
If your order includes a pre-order item, we’ll ship everything together once all items are ready.

How to start a return or exchange
Contact us with your order number and the pairs you’d like to return or swap. Please don’t send items back before we’ve confirmed your return, as unrequested returns can’t be accepted.

Refunds
Once your return arrives, we’ll inspect it and let you know within 5-10 business days whether it’s approved. Approved refunds go back to your original payment method. Your bank may take a few extra days to process it.

Final sale
Items marked as final sale can’t be returned or exchanged unless they’re faulty. Gift cards are non-refundable.